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Gian Angelo B
@gian_angelo
DoneForYou eCommerce and Customer Service
Philippinen
Englisch, Tagalog
Über mich
Are you looking for a dedicated and experienced virtual assistant to take your e-commerce business to the next level? Look no further! With 8 years of diverse experience in the industry, I bring a unique blend of skills and knowledge to help you succeed.
Kompetenzen
Gian Angelo B
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
E-Commerce-Shop-Management
I will do your cs and store management so you can focus on revenue or expansion
Kundensupport
I will do your customer service for as
Arbeitserfahrung
Customer Support Management & E-commerce Specialist
Freelance • Freiberufler
Sep 2021 - Present • 5 yrs 2 mos
Independent Contractor for Various Clients | Remote 1. Smartlock Company (CS/Virtual Assistant to CS Manager) Performed general administrative tasks and supported the CS Manager in day-to-day operations Generated and reviewed daily productivity reports Conducted QA evaluations for agents to ensure quality standards Assisted with customer support via phone, email, and chat when needed Provided troubleshooting guidance and handled RMAs, parts requests, and Shopify-related tasks Updated and modified FAQ documentation 2. Sports Data Analytics Company (CS Agent) Delivered customer support via email for sports and golf analytics services Assisted with troubleshooting, membership/subscription management, and account support Processed RMAs, returns, and parts requests Performed data analysis specific to golf metrics to support customer needs 3. Clothing Niche (Shopify Store and CS Manager, Shopify Developer) Managed the customer support team, including hiring agents during peak seasons Handled disputes and escalations (PayPal, Shopify) Oversaw daily store operations, fulfillment, and supplier communications Implemented Zendesk for streamlined support processes Created and maintained FAQ documentation Managed customer reviews and reputation via Trustpilot Produced regular reports for performance and productivity tracking Conducted coaching and QA sessions to improve team performance Shopify: Product listings, image uploads, and variant options to stock updates, collection organization, basic coding, apps and SEO field optimization.
Communications Assistant
Teleperformance • Vollzeit
Sep 2020 - Jul 2021 • 10 mos
Captioning agent for a communications company providing real-time captioning service commissioned by the FCC for the hearing impaired.
Reservation Sales Specialist
IHG Hotels & Resorts • Vollzeit
Mar 2019 - Mar 2020 • 1 yr
-Responsible for providing travel advice and solutions. -Touchpoint for delivering the IHG brand experience. -Responsible for making creative decisions using tools and market insight that will deliver on the unique travel needs of the guests, to drive revenue and customer loyalty. -Responsible for resolving complex guest problems and handling escalated calls.
