Eugene Van

@geniconcpt

Digital Customer Support Specialist, Escalations and Complaint Handling

Südafrika
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Over a decade in customer support, escalation management and process improvement. Most recently within AWS's digital customer service space. I handle it all: email, calls, live chat, refunds and escalations. Solving real problems, explaining things clearly, making people feel supported rather than managed.... Mehr lesen

Kompetenzen

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geniconcpt
Eugene Van
offline • 

Meine Dienstleistungen

Customer Success
I will manage your customer support, complaints and escalations
Ab65 $ / ProjektWeitere Details
E-Commerce-Shop-Management
I will handle cx and refunds for your shopify or amazon store
Ab40 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

cpt

Founder and Operator

cpt • Selbstständig

Mar 2025 - Present • 1 yr 7 mos

I currently run two private label products in the Amazon marketplace, owning the full lifecycle from concept to launch. Including research across 1,000+ niche products, packaging development, logistics coordination, and live listing management. Day-to-day, I handle account management through Amazon Seller Central, along with marketing, order management, customer service, analytics, and listing optimisation.

Amazon

Technical Customer Service Agent

Amazon • Vollzeit

Nov 2019 - Mar 2025 • 5 yrs 4 mos

At AWS, I was part of a specialised team handling high-volume, priority support queues covering technical, billing, and tax queries. I also led a weekly SOP update team, communicating key process changes to 100+ agents worldwide, and facilitated New Hire Training and onboarding, preparing new agents for production before they went live.