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Gautham raja
@gauthamraja1996
Workforce Management Specialist
Indien
Englisch, Tamil, Telugu, Französisch
Über mich
Professional with a Bachelor’s Degree in Mechanical Engineering, successfully
transitioned into Workforce Management with hands-on experience in real-time adherence, scheduling, and
performance analytics. Proven track record in SLA management, automation implementation, and effective crossfunctional coordination. Selected for a Grade II position at Teleperformance as a Real Time Adherence Executive
(RTA & MIS), enhancing exposure to global WFM operations. Recognized for adaptability, problem-solving, and a
consistent drive toward operational excellence.
Kompetenzen
Gautham raja
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
BI-Analyse
I will build workforce management reports and dashboards
Kundensupport
I will be your professional customer support and live chat agent
Arbeitserfahrung
Real Time Adherence Executive – Grade II (RTA & MIS)
Teleperformance • Vollzeit
May 2025 - May 2026 • 1 yr
-Monitor real-time adherence across multiple lines of business, ensuring agents follow schedules and service level targets are consistently met. -Prepare and maintain daily, weekly, and monthly MIS reports, delivering accurate insights to management and clients. -Analyze trends in agent performance, shrinkage, and productivity to support data-driven decisionmaking. -Collaborate with operations and workforce teams to balance staffing levels, optimize resource utilization, and drive SLA compliance. -Support process automation and reporting enhancements to improve efficiency and accuracy in workforce operations.
