Sam

Senior Microsoft Dynamics 365 Developer

TBCS

Jan 2020 - Present • 6 yrs 4 mos

Led enterprise-wide Microsoft Dynamics 365 CRM implementation and cloud migration impacting 1,000+ users with zero downtime. Delivered end-to-end solutions across Sales, Customer Service, Field Service, and Marketing modules. Built custom PCF controls using TypeScript and React, improving data accuracy and user experience. Developed CRM plugins, Business Process Flows, and Dataverse structures in C# and JavaScript. Designed enterprise security model including business units, security roles, and field-level security. Integrated Power BI dashboards into D365 for real-time operational visibility. Built Power Automate flows and AI Builder automations saving 5-10 hours weekly. Managed Azure DevOps CI/CD pipelines reducing deployment bugs by 40%. Designed REST API integrations connecting D365 with 3+ enterprise systems. Conducted training sessions and created documentation for 1,000+ end users.

Dynamics 365 CRM Developer & Consultant

TBPS

Aug 2018 - Dec 2019 • 1 yr 4 mos

Delivered Microsoft Dynamics 365 CRM customization and implementation projects for multiple clients across retail, healthcare, and financial services industries. Configured Customer Service module including case management, SLA configuration, queues, and routing rules. Customized Field Service module including work orders, scheduling, and resource management. Developed JavaScript web resources and client-side customizations enhancing form behavior and user experience. Built Power Automate flows replacing manual business processes. Configured D365 Marketing including customer journeys, email templates, and lead scoring. Integrated D365 with SharePoint for document management. Performed data migrations from legacy CRM systems to Dynamics 365. Provided ongoing post go-live support, troubleshooting, and end-user training across multiple client organizations