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Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenia
Englisch
Über mich
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Kompetenzen
Franciscarh
offline •
Durchschnittliche Antwortzeit: 2 Stunden
Meine Dienstleistungen
Recherche & Zusammenfassungen
I will write creative short and long white papers, research
Poster- & Plakat Design
I will design posters, flyers, brochures, or powerpoint
Portfolio
Arbeitserfahrung
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
22 Bewertungen
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Zusammensetzung der Bewertung
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- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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lovestat
Vereinigte Staaten
Hilfreich?
kristine677
Vereinigte Staaten
The project exceeded expectations. Quick turn around and quality work. Thank you!
Hilfreich?
d903857
Vereinigte Staaten
So thankful for the nice work. Great design, extremely quick turnaround.
Hilfreich?
smak_llc
Vereinigte Staaten
Hilfreich?
marguis22
Vereinigte Staaten
Services were well beyond what I had originally expected. She is highly skilled and completed the task before the deadline. I would highly recommend Fransiscarh's services to anyone!
Hilfreich?
