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Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenia
Englisch
Über mich
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Kompetenzen
Franciscarh
10 $/Stunde
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Poster- & Plakat Design
I will design posters, flyers, brochures, or powerpoint
Recherche & Zusammenfassungen
I will write creative short and long white papers, research
Möchtest du auf Stundenbasis arbeiten?
Erzähle Franciscarh , was du brauchst.
10 $
/
StundePortfolio
Arbeitserfahrung
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
24 Bewertungen
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abrame3
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Antwort des Freelancers
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lovestat
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lovestat
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marshamonelle
Vereinigte Staaten
Laufende Zusammenarbeit
I’m super excited about working with this expert again. She was able to deliver exceptional results and I’ll be working with her from now on.
Hilfreich?
kristine677
Vereinigte Staaten
The project exceeded expectations. Quick turn around and quality work. Thank you!
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