Francis M

Virtual Assistant | CRM & Commission Reports | PROS Tree & Landscape, LLC

Jan 2026 - Present • 4 mos

I work weekly with PROS Tree & Landscape, LLC, where I update the status of over 1,000 customer records from Service AutoPilot to a Google Sheets CRM. I ensure accurate tracking of commissions paid and outstanding for employees. In addition to regular updates, I prepare and submit weekly commission payment reports to the company. My role ensures the smooth management and timely processing of data to maintain clarity in employee compensation and client records.

Virtual Assistant | Data Entry | Reclamaciones de Vuelos

Aug 2023 - Present • 2 yrs 9 mos

I started working with "Reclamaciones de Vuelos" in August 2023, initially on a short-term basis. Due to my excellent performance, the company decided to extend our collaboration into a long-term relationship. My role consists of supporting a legal team handling airline claims. I edit and verify that legal documents are correct before they are uploaded to judicial platforms in Spain. I ensure that all submissions to various platforms are error-free, maintaining high accuracy and compliance.

Virtual Assistant & Customer Support Representative | AB APPLIANCE

Jan 2026 - Apr 2026 • 3 mos

As a Virtual Assistant and Customer Support Representative for AB Appliance, I assisted customers with washer and dryer rentals, handled technical inquiries, managed bookings, and ensured customer satisfaction. Unfortunately, AB Appliance was absorbed by a larger company, and my position was impacted. I am grateful for the experience and the opportunity to contribute to the success of the company during my time there.