FH Auto Solutio

Medpay and Property adjuster

Progressive • Vollzeit

Jul 2021 - Jan 2025 • 3 yrs 6 mos

Investigated, evaluated, and resolved automobile insurance claims involving property damage and Medical Payments (MedPay), including claims requiring detailed coverage, liability, damage, and medical documentation review. Reviewed police reports, statements, repair estimates, photographs, medical bills, records, and other supporting documentation to determine claim eligibility and appropriate payments. Communicated with customers, medical providers, repair facilities, and other parties to gather information, resolve issues, negotiate settlements, and move claims toward resolution. Managed claims across multiple states and maintained detailed, accurate claim documentation while working within applicable policies, procedures, and state regulations. Also assisted with training and mentoring new representatives and handling complex claim issues.

Auto Technician

Mercedes-Benz • Vollzeit

Mar 2012 - Jun 2021 • 9 yrs 3 mos

Performed advanced automotive diagnostics, troubleshooting, maintenance, and repair on Mercedes-Benz vehicles. Diagnosed mechanical, electrical, and electronic systems using manufacturer diagnostic equipment and technical information. Analyzed fault codes, symptoms, and test results to identify root causes and determine appropriate repair procedures. Performed complex repairs and component replacements while following Mercedes-Benz factory procedures and quality standards. Researched technical information, documented repairs, and communicated repair findings and recommendations. Developed extensive experience in problem-solving, technical documentation, customer service, and precision automotive repair.

Auto Technician

Company • Selbstständig

Mar 2010 - Jan 2012 • 1 yr 10 mos

Provided independent mobile automotive repair, diagnostic, and inspection services for customers at their homes and workplaces. Performed vehicle inspections, preventive maintenance, diagnostics, troubleshooting, and mechanical repairs across a variety of makes and models. Conducted comprehensive pre-purchase vehicle inspections to identify existing mechanical, electrical, and maintenance issues and provide customers with an informed assessment before purchasing a vehicle. Diagnosed mechanical and electrical problems, identified repair needs, sourced parts, and completed repairs using professional tools and diagnostic equipment. Managed customer communication, scheduling, estimates, parts coordination, and service completion while maintaining a strong focus on quality workmanship and customer satisfaction. Developed extensive experience working independently, evaluating vehicle conditions, solving complex problems, and providing practical repair recommendations.