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Fiverr Pro
Deutsch
$
USD
FerminBesnier
@ferbesnier
Process Documentation Specialist SOPs from Screen Recordings
Mexiko
Spanisch, Englisch
Über mich
We convert recorded training videos into professional SOP manuals with annotated screenshots, step-by-step procedures, flowcharts, and exception handling extracted from trainer commentary.
Unlike Scribe or Tango (UI clicks only), we extract verbal reasoning—WHY each step matters, WHEN to escalate, WHAT to do in edge cases.
Key commitments: Strict NDA. Videos never touch cloud services. 30-day purge. Support 99+ languages; output in any language.
Background: 15+ years global financial operations (HSBC, Citigroup, Ontex). Mexico City-based. Bilingual EN/ES.
Kompetenzen
FerminBesnier
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Text & Übersetzung
I will write policies and standard operating procedures sops
Technische Texte
I will create sop documentation from your screen recordings
Arbeitserfahrung
HSBC
Vollzeit • 4 yrs 5 mos
Head of Product Control and Financial Accounting Operations
May 2025 - Present • 1 yr 3 mos
Lead the Product Control team supporting U.S.-based trading desks, overseeing P&L reporting, Balance Sheet, and Regulatory alignment across eight business units including FX, Commodities, and Equities. Manage a team of 8 senior managers in Financial Accounting Operations (FAO), overseeing the migration of 92 operation tasks. Responsible for Regulatory Reporting, Group Reporting, and Internal/External Audits while driving process redesign and continuous control monitoring.
Associate Director | Product Control Global Service Center Lead
Mar 2024 - May 2025 • 1 yr 2 mos
Led a high-performance team of 30 professionals to establish the Global Service Center in Mexico. Managed hiring, promotions, and professional development. Held ownership of balance sheet management, P&L oversight, and audit processes across eight business units within the Global Banking and Markets (GBM) division, including Foreign Exchange, Debt Capital Markets, Commodities, and Equities.
Associate Director | Global Markets Valuation and Finance Control
Mar 2022 - Mar 2024 • 2 yrs
Oversee Valuation, Financial Control, and Reporting for Global Markets and Markets Treasury. Managed valuation methodologies and governance, including the LIBOR to TIIE transformation. Led automation and process improvement initiatives, achieving significant reductions in production times. Conducted Operational Risk Assessments and ensured compliance with global policies and SOX audits.
