Pablo H.

Senior Security & Infrastructure Consultant (Enterprise - NDA)

Jan 2021 - Present • 5 yrs 4 mos

Worked on large-scale production environments handling security incidents, root cause analysis, and system stability improvements. Focused on security audits, Linux hardening, access control reviews, and SSL/TLS validation. Helped teams identify risks and implement practical fixes aligned with business continuity. Delivered consistent results above SLA targets and maintained top customer satisfaction ratings in a global support environment.

Security & Infrastructure Engineer (Enterprise - NDA)

Sep 2007 - Jan 2021 • 13 yrs 4 mos

Delivered technical support and infrastructure advisory services across a diverse portfolio of enterprise security products in global production environments. Performed deep troubleshooting across Linux (Red Hat) and Windows platforms, supporting complex multi-product integrations and high-availability systems. Collaborated directly with software development and engineering teams to drive permanent issue resolution through targeted fixes, clear reproduction steps, and actionable technical feedback. Participated in controlled product rollouts and QA validation across web platforms. Consistently ranked among the top performers in ticket resolution rates and customer satisfaction within a globally distributed support organization.