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Estefany S.
@estefany_saasaa
Bilingual Ecommerce Listing Specialist for Amazon Shopify and Mercado Libre
Kolumbien
Englisch, Spanisch
Über mich
Hi! I'm Estefany, a bilingual (Spanish/English) e-commerce listing specialist. I spent 5+ years at Mercado Libre, Latin America's largest marketplace, in customer support and team leadership, so I know the questions buyers ask before they purchase and what makes them trust a listing. I write SEO-friendly product titles, descriptions and bullet points for Mercado Libre, Amazon and Shopify, and I translate listings between English and Spanish so they sound natural to local buyers. Fast replies, clear communication, revisions included.
Kompetenzen
Estefany S.
offline •
Meine Dienstleistungen
Produktbeschreibungen
I will write SEO amazon and shopify product descriptions
Lokalisierung
I will translate your product listings between english and spanish
Arbeitserfahrung
Mercado Libre
Vollzeit • 11 yrs 4 mos
Team Leader
Aug 2017 - Apr 2023 • 5 yrs 8 mos
Led a team of 10-12 support agents for two years, earning "Best Team of the Month" recognition three times, before moving into vendor operations management. Reduced the team's average case recontact time from 172 hours to 12 hours within two months by improving internal tools and driving root-cause fixes with Product and UX teams. Managed relationships with up to 10 shipping carrier partners and three call center partners (200-500 agents combined) across Latin America. Built templates and knowledge resources that increased team productivity and reduced friction in the customer journey.
Customer Support Specialist
Aug 2017 - Apr 2023 • 5 yrs 8 mos
Supported marketplace sellers across Latin America by email, helping them manage and grow their businesses on the platform. Assisted sellers with product listings, account management, billing, discounts and advertising tools. Identified recurring seller pain points, including the listing mistakes that lead to buyer questions and lost sales, and fed them into improvement initiatives.
