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Estefany S
@estefany_alfar0
Process Operations Analyst
Costa Rica
Spanisch, Englisch
Über mich
I am a client-focused operations professional with extensive experience managing complex customer escalations and coordinating solutions across international teams. I specialize in high-volume customer relationship management, service recovery, and operational process improvement. Currently, I support enterprise onboarding and collaborate with global partners to strengthen service delivery.
Kompetenzen
Estefany S
offline •
Meine Dienstleistungen
Beziehungsratschläge
I will help you achieve your goals and build better habits
Arbeitserfahrung
HP
Vollzeit • 3 yrs
Process Operations Analyst
Jul 2026 - Present • 4 mos
Investigate operational process gaps and develop improvements to strengthen service delivery and customer experience. Create and update standard operating procedures (SOPs) to support process consistency, documentation, and knowledge sharing. Provide onboarding for customers adopting HP Premium and Premium Plus services, guiding stakeholders through service requirements and next steps.
AMS Mark Escalation Case Manager
Feb 2025 - Jun 2026 • 1 yr 4 mos
Managed a high volume of customer cases daily across North America, maintaining strong communication and service quality. Served as a primary point of contact for complex service issues, managing sensitive escalations through proactive updates. Used conflict resolution and expectation management to de-escalate difficult situations and rebuild customer confidence.
Order Processor (Contractor)
Oct 2023 - Feb 2025 • 1 yr 4 mos
Managed order processing, including product configuration, pricing validation, and delivery scheduling. Coordinated with internal departments to meet customer requirements and provided clear order-related communication. Maintained accurate documentation in support of internal quality and compliance standards.
