Phyllis F.

Business Operations Consultant

Self employed / Freelance • Selbstständig

Jan 2022 - Present • 4 yrs 8 mos

Support small businesses and community projects with business planning, process organization, project coordination, and operational documentation. Translate discussions, existing materials, and client-provided information into practical procedures, checklists, forms, staff role descriptions, and project plans. Help clarify responsibilities, organize activities, identify process gaps, and turn business ideas into actionable steps. Develop documents that support staff preparation, consistent service delivery, and smoother daily operations. My broader professional background includes a separate SOP auditing role in 2025, during which I reviewed and audited more than 300 standard operating procedures for accuracy, clarity, consistency, formatting, and operational usability. Maintained corrective-action tracking, supported document revisions, and organized process information using Microsoft Word, Excel, Smartsheet, dashboards, and warehouse management systems. This combination of consulting, operations, and documentation experience informs my approach to creating clear, organized, and practical business materials.

Operations Manager

Legal Services • Vollzeit

May 2005 - Jun 2009 • 4 yrs 1 mo

Developed operational plans, procedures, and personnel management strategies to support physical security operations and organizational objectives. Conducted investigations, documented findings, identified operational concerns, and recommended corrective actions and practical solutions. Captured and securely transmitted electronic fingerprints for employment, licensing, and background screening. Developed and implemented company training programs, operational procedures, and Equal Employment Opportunity (EEO) policy manuals. Managed recruitment activities, including job postings, candidate screening, interviews, reference checks, and hiring recommendations. Coordinated personnel assignments and staffing requirements to maintain operational coverage and readiness. Oversaw inventory, equipment, asset management, and logistics supporting field operations. Prepared operational reports, management briefings, correspondence, and documentation using automated information systems. Served as a subject matter resource in physical security, risk management, operational procedures, and client relations. Supported strategic planning, evaluated internal processes, and recommended improvements to strengthen efficiency, accountability, compliance, and service delivery.

Administrative Assistant

US Army • Vollzeit

Mar 2000 - Aug 2004 • 4 yrs 5 mos

Prepared official correspondence, reports, spreadsheets, requisitions, and travel orders to support military administrative and personnel operations. Reviewed and processed personnel actions, checking documents for accuracy, completeness, and timely submission. Updated personnel information in the Standard Installation and Division Personnel Reporting System (SIDPERS). Organized and maintained personnel records, suspense files, logs, rosters, status boards, and tracking systems to monitor pending actions and deadlines. Maintained files in accordance with military records management standards and provided administrative support to service members and their families.