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Emma M
@emmmaguire
Senior Service Designer
Australien
Englisch
Über mich
I’m an experience strategist with a background in UX, service design, research and digital product strategy. I’ve worked across complex organisations, startups and consulting environments, helping teams understand where customers get stuck and how digital experiences can be made clearer, simpler and easier to use. My approach goes beyond visual design and I look at the overall journey, usability, messaging, navigation and friction points, then give practical, straightforward recommendations you can act on.
Kompetenzen
Emma M
offline •
Durchschnittliche Antwortzeit: 3 Stunden
Meine Dienstleistungen
UX-Design
I will create a video UX audit of your website or app
Arbeitserfahrung
Senior Service Designer
Australia Post • Vollzeit
Jun 2024 - Jun 2026 • 2 yrs
Led strategic service improvements across enterprise transformation initiatives spanning retail formats, operations and digital channels, enabling customer-led execution at scale. Defined a delivery workforce operating model by combining frontline research with operational analysis, identifying process inefficiencies and improvement opportunities to inform business investment decisions. Co-led a cross-business MVP alignment workshop (20+ stakeholders), restarting a program that had been stalled for over 12 months and establishing a working group progressing to delivery. Defined a futures experience north star and developed an experience-led prioritisation framework, enabling clearer roadmap decisions and consistent delivery alignment across teams. Supported the rollout of a new retail format by embedding customer and operational considerations into service delivery and execution.
