Maria Trapp

Volunteer Public Speaker & Advanced Club Founder

Rough Writer's Toastmasters Club

Jul 2015 - Mar 2026 • 10 yrs 8 mos

· Founded and managed club operations. Showed leadership and strong organization skills. Built a advanced club from the ground up. • Delivered persuasive speeches and managed club operations, honing public speaking and organizational skills. • Promoted Toastmasters’ mission, increasing visibility and membership across three chapters. • Organized fundraising events and volunteer initiatives, strengthening community ties.

Remote Administrative Assistant

ChatterBoss Inc • Selbstständig

Mar 2022 - Jan 2024 • 1 yr 10 mos

· Acted as primary client liaison, managing high‑volume scheduling, email correspondence, and conflict resolution with discretion and diplomacy. · Coordinated event planning and vendor research, handling documentation, budget tracking, and last‑minute changes to ensure seamless execution. · Supported supply‑chain‑related tasks for clients by maintaining vendor records, tracking orders, and assisting with documentation and reporting. · Maintained meticulous records and process documentation, ensuring audit‑ready accuracy across all client and internal communications. · Utilized MS Office Suite (Outlook, Word, Excel) daily for reporting, data entry, and correspondence.

Virtual Technical Support Representative

Sykes Enterprises • Vollzeit

Apr 2021 - Jul 2021 • 3 mos

· Managed incoming inquiries from multiple channels (email, phone), providing exact information, resolving customer issues with empathy, and escalating complex matters as needed. This contributed to increased client retention and satisfaction scores. · Maintained accurate digital records of all customer interactions, sales data, and follow-up tasks using Quickbooks. · Aided customers with product adoption by offering clear guidance and troubleshooting support, showing strong problem-solving skills.