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Elijah
@eliaamir22
Customer Support Lead, English and Arabic
Ägypten
Englisch, Arabisch
Über mich
Hi, I’m Elijah, a customer support professional with 3 years in high-volume call center operations on AT&T accounts, from agent to team lead. My Resolve Rate averaged 5% above target, my team had the lowest repeat call rate for 5 months, and I handle angry, technical and escalated customers by phone, chat and email in English and Arabic.
I’ve also delivered 300+ Android rooting and custom ROM orders in 40+ countries with 90+ five-star reviews, so I know how to keep clients happy remotely. B.Sc. in Computer Science.
Message me and let’s get your customers sorted fast.
Kompetenzen
Elijah
offline •
Durchschnittliche Antwortzeit: 14 Stunden
Meine Dienstleistungen
Technischer Support
I will root and flash custom roms for your android phone
Support & IT
I will root your android phone for you
Arbeitserfahrung
IT Support Engineer
Syrve MENA • Vollzeit
Apr 2026 - Present • 6 mos
• Support enterprise POS deployments across MENA & the UK, maintaining 99%+ SLA adherence every month while customizing client receipt templates and resolving configuration issues. • Handle network configuration, receipt printer troubleshooting, delivery aggregator integrations, and Windows user/access administration across client POS environments, reading system logs to diagnose root causes. • Turn recurring customer issues into documented, reproducible defect reports for the development team, closing the gap between customers and engineering.
Sutherland
Vollzeit • 1 yr 1 mo
L3 Team Lead - Service Delivery
Jul 2025 - Apr 2026 • 9 mos
• Led technical support teams of 8–16 members across broadband/mobility tech support lines of business, working directly with AT&T account stakeholders on KPIs. • Kept the highest Resolve Rate consistently, averaging 5% above target, while maintaining AHT & VOC targets. • Built new workflows to fix misrouted calls in-team instead of transferring them out, resolving 53% of misrouted volume. • Requested by name to lead underperforming teams and support additional accounts AT&T accounts; partnered Quality, Training, and HR on workflow, policy, and welfare alignment.
Training Facilitator
Apr 2025 - Aug 2025 • 4 mos
• Conducted a data-driven new hire training on product knowledge, soft skills, and company policies, ensuring adherence and alignment with client performance metrics. • Trained and Led 12 new hires to 120% attainment during training and nesting phases. • Led upskilling training for 12 underperforming tenured agents, analyzing behaviors, creating improvement plans.
96 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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adontbelivit
Norwegen
I needed my Samsung phone rooted. Asked him if he could do it and respond immediately. Same evening he remotely rooted my device. He was very seviceminded and helpful. Quick and efficient. I was a bit sceptical with team viewer and granting access to my pc through team viewer. As i never did it before....
Hilfreich?
virgin2005
Deutschland
Spoofed my Samsung 9+ Android10. Very fast, deep knowledge, can recommend! Hope we can work again together.
Hilfreich?
sctmoolen
Niederlande
mannnnn this guy is amazing. I could've never figured this out by myself. im not that incompetent and have a decent amount of knowledge but everything this dude did looked like sorcery to me hahaha. I even asked for a couple extra stuff and he didn't mind and did research right away to get it done. then...
Hilfreich?
anibal4287
Puerto Rico
Hilfreich?
nelsongpg
Vereinigte Staaten
Laufende Zusammenarbeit
Fair price especially for how quickly he completed the job and very respectful
Hilfreich?
