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elena_fabian

Elena F

@elena_fabian

Remote Administrative Assisstant

Philippinen
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi! I’m a detail-oriented Virtual Assistant with 5+ years of remote administrative experience supporting a mental health practice and working in customer service for an online retail company. I specialize in email/chat support, administrative tasks, scheduling, and client communication. I’m organized, reliable, and comfortable handling sensitive and confidential information with care. I take pride in delivering accurate, timely, and professional work while making sure clients feel supported and heard. Let’s work together to make your business run more smoothly!... Mehr lesen

Kompetenzen

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elena_fabian
Elena F
offline • 

Meine Dienstleistungen

Allgemeine Unterstützung
I will be a virtual admin assistant
Ab5 $ / ProjektWeitere Details
Messaging & E-Mail-Versand
I will provide professional email and chat customer support
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Self_Employed

Self Employed

Freiberufler • 5 yrs 5 mos

Virtual Administrative Assitant

Apr 2021 - Present • 5 yrs 1 mo

Provide ongoing virtual administrative support to licensed mental health clinicians, contributing to smooth daily practice operations. Coordinate client onboarding and appointment scheduling, supporting multiple clinicians and maintaining organized calendars. Respond to 30+ client inquiries weekly via phone and email, maintaining a 98% client satisfaction rate. Manage confidential client records, forms, and documentation with high accuracy and discretion. Assist with billing-related administrative tasks and follow-ups to support timely processing. Serve as a reliable point of contact between clients, clinicians, and leadership.

Customer Service Executive

Jun 2023 - Oct 2023 • 4 mos

- Delivered fast, friendly, and empathetic support via email and live chat for a large e-commerce brand - Managed 50+ customer tickets per shift, resolving issues related to orders, billing, shipping, and returns - Maintained a 95%+ customer satisfaction score - Used tools like SalesForce and Shopify - Worked closely with fulfillment and returns teams to ensure smooth issue resolution