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EDNAAZURIN
@ednaazurin
IT Service Delivery Manager
Kanada
Englisch, Tagalog
Über mich
Hi! I’m a Computer Science graduate with extensive experience in enterprise IT, Service Delivery Management. I am flexible and adaptable, with over 20 years of experience working remotely in IT environments. Throughout my career, I have developed the discipline, organization, and self-motivation needed to work independently while consistently meeting deadlines and delivering high-quality results. I thrive in remote settings, effectively managing my time, prioritizing tasks, and maintaining productivity with minimal supervision.
Kompetenzen
EDNAAZURIN
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Vorlagendokumente & Formatierung
I will provide organized, dependable, and professional IT support
Portfolio
Arbeitserfahrung
Virtual Assistant | Administrative & Business Support Specialist Freelance Virtual Assistant | Remote
Self Employed • Freiberufler
Jul 2026 - Present • 0 mos
• Managed emails, calendars, appointments, and client communications to ensure smooth daily operations. • Provided administrative support including data entry, document preparation, file organization, and online research. • Created professional documents, reports, presentations, spreadsheets, and business templates. • Assisted with customer service inquiries by responding promptly and maintaining positive client relationships. • Supported social media management through content scheduling, post creation, and engagement monitoring. • Organized business records, invoices, and digital files using cloud-based tools. • Conducted market research, competitor analysis, and information gathering to support business decisions. • Assisted with project coordination, task tracking, and follow-ups to meet deadlines. • Used productivity tools such as Microsoft Office, Google Workspace, Canva, and collaboration platforms to improve efficiency. • Maintained confidentiality, accuracy, and professionalism while handling sensitive business information.
Service Delivery Manager
IBM
Mar 2010 - Present • 16 yrs 4 mos
I currently work as a Service Delivery Manager supporting global enterprise clients, where I specialize in incident management, change management, problem management, process improvement, and customer success.
