
Dre Cloud
Cloud and IT Infrastructure Specialist CRM Recovery, Automation, Support System
Kompetenzen

Meine Dienstleistungen

Portfolio
Arbeitserfahrung
Cloud Infrastructure & Front Desk
Fusion Partners
Jan 2025 - Present • 1 yr 4 mos
Independently designed and deployed a production AWS serverless monitoring system using Lambda, EventBridge, SNS, and CloudWatch- reducing equipment failure detection time from up to 4 hours to under 5 minuets. Managed front desk operations while maintaining cloud infrastructure with zero formal guidance. This project directly led to pursuing AWS certification and cloud engineering as a career path.
Technical Specialist
Apple • Vollzeit
Aug 2024 - Jan 2026 • 1 yr 5 mos
Provided hands on technical support and hardware diagnostics for Apple products in a high-volume retail environment. Resolved complex software, hardware, and network connectivity issues for hundreds of customers. Developed strong troubleshooting methodology and client communications skills working directly with end users under time pressure.