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I will build zendesk explore dashboards and automated support reports
Donny Gasmont
Über diesen Service
Stop guessing how your support team is performing.
I build Zendesk Explore dashboards for a multi-brand e-commerce support operation, where the numbers drive real staffing decisions. Now I'll build yours.
What you'll finally see clearly:
- Ticket volume by day, hour, channel and brand
- Reply and resolution times
- SLA performance: what's on time, what's late
- Agent and team performance
- Busiest hours, so you staff smarter
Every order includes:
- Accurate custom metrics, with no double-counting
- A clean layout anyone can read
- Tested numbers before delivery
Want it fully hands-off? The Complete Insight Suite delivers your reports automatically every morning to email or Google Sheets.
Lerne Donny Gasmont kennen
Donny Gasmont
Zendesk Architect and CX Operations Specialist
- AusLitauen
- Mitglied seitSept. 2026
- ⌀ Antwortzeit1 Stunde
Sprachen
Englisch
I help support teams: Cut manual work with clean, reliable automation
→ Route every ticket and call to the right person, first time
→ See what's actually happening with clear, automated reporting
→ Connect AI agents and tools without breaking the workflow
Mein Portfolio
FAQ
Which Zendesk plan do I need?
Explore is included in Zendesk Suite and Support plans. Custom metrics need Professional or higher, and I'll check your plan before we start.
What access do you need?
A temporary admin or Explore editor account. You can remove it right after delivery.
Can you fix reports that show wrong numbers?
Yes. That's exactly what the Report Fix package is for.
Can reports be sent automatically?
Yes, daily or weekly to email or Google Sheets. It's included in the Complete Insight Suite.
