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Entdecken
Fiverr Pro
Deutsch
$
USD
Mark Emmanuel Y
@didzybanez
Philippinen
Englisch
Über mich
I'm a Customer Support and Virtual Assistant with 20+ years of experience in customer service, team leadership, and administrative support. I specialize in phone, email, and chat support, data entry, web research, dispatching, CRM management, and U.S. DS-160 visa application assistance and appointment scheduling. I also have extensive experience supporting Shopify stores and completing projects on Upwork. I deliver accurate, reliable, and professional service with strong attention to detail.
Kompetenzen
Mark Emmanuel Y
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will help you complete your solo US ds160 visa application and schedule your
Allgemeine Unterstützung
I will audit your customer support calls and provide QA feedback
Arbeitserfahrung
Roadside Assistance Dispatcher (USA)
Locksmith • Freiberufler
Jan 2021 - Jul 2026 • 5 yrs 6 mos
Answered inbound customer calls requesting roadside assistance. Dispatched locksmith technicians across multiple U.S. states. Coordinated emergency service requests and monitored job progress. Processed customer payments and provided real-time updates. Handled escalated customer concerns while maintaining high customer satisfaction. Used Workiz CRM to manage dispatch operations and customer records.
Data Entry & Lead Generation Specialist
Upwork • Freiberufler
Dec 2019 - Jul 2026 • 6 yrs 7 mos
Upwork 2019 – Present (Various Projects) Projects included: LinkedIn profile research and data mining. Manual mapping of LinkedIn profiles and job titles. Excel spreadsheet management. Web research and lead generation. CRM data updates and database management.c
Call Center Service Quality Tester / Mystery Caller (Private Client)
Confidentials • Freiberufler
Dec 2022 - Dec 2022 • 0 mos
Conducted mystery shopping calls to evaluate the quality of customer service provided by a startup call center. Followed detailed testing scenarios while posing as a prospective customer. Assessed agents on communication skills, professionalism, product knowledge, and adherence to company procedures. Documented observations and submitted detailed evaluation reports with actionable feedback. Helped identify opportunities to improve customer experience and overall call quality.
