Devante B

AV Systems Engineer

Vornado Realty Trust • Vollzeit

Dec 2024 - May 2025 • 5 mos

Owned the AV/IT infrastructure lifecycle across Vornado’s flagship commercial properties, including Penn 1, Penn 2, and the Moynihan Transit Hall. Key Contributions: - Led the design, implementation, and support of advanced AV/IT infrastructure across enterprise commercial properties. -Oversaw the full lifecycle of AV systems from needs analysis and vendor coordination to system architecture, network integration, and configuration. -Deployed and maintained technician documentation, systems drawings, signal flow diagrams, and device configurations. -Managed vendor relationships, evaluated RFPs, and contributed to infrastructure planning for major tenant and basebuilding projects. -Provided Tier 3 support and escalated troubleshooting for deployed AV/IT systems, performing technical validation and root cause analysis. -Standardized AV/IT infrastructure across Class A properties, establishing unified network architecture and deployment playbooks that reduced deployment time by 25%

Technical Operations Engineer

SL Green Realty Corp • Vollzeit

May 2021 - Dec 2024 • 3 yrs 7 mos

Led technical operations for enterprise IT infrastructure across corporate offices, restaurants, and landmark sites, owning uptime, reliability, and incident response. Key Contributions: - Deployed and administered AV-over-IP infrastructure (including Dante, Netgear, NDI, and Crestron NVX) across multiple locations. Configured VLANs, QoS, multicast routing, and DHCP scopes to support low-latency media transport at enterprise scale. - Managed unified communications operations, supporting video conferencing, telephony, and collaboration platforms (such as Cisco Webex and Microsoft Teams), including troubleshooting, integration, and user support. - Configured and troubleshot Appspace wayfinding and conference room booking hardware and software, supporting digital signage directories and automated room scheduling panels across corporate sites. - Coordinated vendor relationships, negotiated service level agreements (SLAs), and evaluated third-party technologies for operational integration, system upgrades, and performance optimization. - Developed and maintained technical operations documentation, including runbooks, incident response guides, network topology diagrams, and technical specifications. - Collaborated with IT, security, and facilities teams to resolve escalated incidents, coordinate change management, and ensure operational continuity across business-critical systems. - Automated routine maintenance tasks and system health checks using scripting and API integrations to streamline technical operations and reduce manual intervention. - Served as the Tier 3 technical operations escalation point, leading root cause analysis, incident resolution, post-incident reviews, and continuous improvement initiatives to minimize system downtime.