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desmondworld_2

Desmond W

@desmondworld_2

Business Email Deliverability and Security Specialist

Nigeria
Englisch, Deutsch, Französisch, Spanisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
⭐⭐⭐⭐⭐ “He fixed our email delivery issues quickly and finally gave us a clear view of what was affecting our inbox placement.” Hi, I’m a business email deliverability specialist with 5+ years of experience handling email setup, monitoring, authentication and security. I work across Trengo, Helpwise, ZeroBounce, SpamTitan, Exclaimer, SendGrid, iContact, Copper and Zoho Desk My portfolio documents deliverability improvements, including reduced bounce and spam-placement issues, with experience supporting business email environments for growing teams and brands.... Mehr lesen

Kompetenzen

d
desmondworld_2
Desmond W
offline • 

Meine Dienstleistungen

E-Mail-Management
I will setup business email exclaimer sendgrid icontact copper zoho desk yahoo mail
Ab15 $ / ProjektWeitere Details
E-Mail-Management
I will business email deliverability monitoring trengo helpwise zerobounce spamtitan
Ab15 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Email_Verse

Email Deliverability Specialist

Email Verse • Freiberufler

Apr 2026 - Present • 6 mos

Managed business email deliverability for small businesses, agencies, SaaS companies, and professional service teams. Worked on inbox placement, sender reputation, bounce management, blacklist monitoring, domain authentication, SPF, DKIM, DMARC, SMTP configuration, email validation, and delivery troubleshooting. Diagnosed why legitimate business emails were landing in spam, being rejected, or failing to reach recipients. Used deliverability monitoring and validation tools to identify invalid addresses, authentication gaps, reputation issues, and configuration errors. Supported clients through DNS changes, authentication implementation, mailbox testing, and ongoing monitoring. Achievements included resolving recurring delivery failures, improving domain authentication coverage, reducing avoidable bounces, and establishing repeatable monitoring processes for business email environments.

Revenue_Management Labs

CRM & Email Integration Specialist

Revenue Management Labs • Freiberufler

Apr 2026 - Aug 2026 • 4 mos

Job History: Integrated business email with CRM and customer-support platforms including Copper, Zoho Desk, Trengo and Helpwise. Configured shared inboxes, email routing, notifications, customer communication workflows and CRM email connections. Troubleshot synchronization, routing and notification problems affecting sales and support teams. Achievements: Helped teams centralize customer conversations and reduce missed email communications. Configured reliable email-to-CRM workflows, improved routing between departments and resolved integration issues that prevented messages or notifications from reaching the appropriate users.

CloudSource

Business Email Systems Administrator

CloudSource • Freiberufler

Jul 2026 - Aug 2026 • 1 mo

Job History: Handled professional business email setup, DNS configuration, domain verification, MX records, SMTP settings and mailbox troubleshooting. Investigated sending and receiving failures, authentication errors and domain configuration issues. Supported businesses moving from poorly configured email environments to properly authenticated and structured business email systems. Achievements: Resolved email configuration problems affecting business communication and improved reliability across client domains. Corrected DNS and authentication records, verified mail routing and helped eliminate common causes of undelivered or misdirected messages. Maintained documentation so clients could understand their email infrastructure and future troubleshooting requirements.