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Denise R
@denise_riv
Bilingual SOP and Business Process Documentation English Spanish
Vereinigte Staaten
Spanisch, Englisch
Über mich
I help businesses turn messy, undocumented processes into clear, professional Standard Operating Procedures and training materials. Whether you send me voice notes, screenshots, or a rough explanation, I organize it into a structured SOP your team can actually follow. Bilingual (English/Spanish native speaker), so I can also deliver documentation for teams in Puerto Rico or LATAM. Reliable, detail-oriented, and easy to work with — send me your process and I'll handle the rest.
Kompetenzen
Denise R
offline •
Meine Dienstleistungen
Technische Texte
I will write sops and business process documentation
Technische Texte
I will create bilingual sops and training docs for US and latam teams
Arbeitserfahrung
Private Site
13 yrs 9 mos
Manager, Demand Generation
Jan 2021 - Dec 2022 • 1 yr 11 mos
2021–2022 Refined and implemented channel, governance, and engagement processes across a $600K annual budget and a distributed team spanning the US and Canada, establishing the operational benchmarks the team ran on. B2B.
Manager, E-Marketing
Jan 2016 - Dec 2021 • 5 yrs 11 mos
Identified and streamlined inefficient business processes, implementing new procedures and technology that saved the equivalent of 3 full-time positions (~$150K annually). Applied this same process discipline to manage $500K in annual advertising execution across six brands, achieving ~20% year-over-year growth.
Manager, Digital Marketing & Operations
Jan 2011 - Dec 2016 • 5 yrs 11 mos
Built a marketing department's systems, workflows, and reporting standards from the ground up — including implementing HubSpot and Salesforce as core operational infrastructure. Managed a $250K annual budget and used data-driven process planning to drive 30% year-over-year sales growth. e-Commerce.
