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Giuseppe G
@deckmotive
Senior Customer Partner Success Manager
Italien
Italienisch, Englisch
Über mich
I am an Enterprise SaaS professional with over 10 years of experience managing strategic accounts and partner ecosystems across EMEA. I have a proven track record in driving customer retention and revenue growth at global companies like Genesys and Infobip, specializing in executive stakeholder management and AI-powered customer experience.
Kompetenzen
Giuseppe G
offline •
Meine Dienstleistungen
Präsentationsdesign
I will design a professional powerpoint or pitch deck
Arbeitserfahrung
Senior Partner & Customer Success Manager - Emea
Genesys
May 2021 - Present • 5 yrs 5 mos
Senior Customer & Partner Success Manager supporting enterprise customers and strategic partners across EMEA. I manage customer adoption, success planning, executive business reviews, stakeholder engagement, and long-term account value. I work cross-functionally with sales, technical teams, and partners to drive retention and growth. Key achievements include 100% customer retention and 112% target attainment, while maintaining strong adoption across strategic accounts.
Sales Account Manager / Senior Customer & Partner Success Manager
Infobip • Vollzeit
May 2016 - Apr 2021 • 4 yrs 11 mos
Built Infobip’s Enterprise presence in the Italian market and developed strategic customer relationships. Drove cross-sell, upsell, and new business development initiatives across key accounts. Key achievements included reaching 142% of target, successfully expanding the Enterprise customer base, and maintaining a 93% retention rate.
Account Executive
Yelp • Vollzeit
May 2015 - Feb 2016 • 9 mos
Responsible for full-cycle B2B sales targeting SMB customers. Recognized as the top Italian seller and ranked #2 across Europe. Consistently exceeded performance expectations, achieving 210% of the assigned sales quota.
