Debra

Twilio Developer & SMS Compliance Expert

Agency Media • Vollzeit

Jun 2022 - Dec 2024 • 2 yrs 6 mos

Built Twilio-based communication systems including SMS automation, voice IVRs, and auto dialers. Managed A2P 10DLC registration campaigns for marketing agencies to prevent carrier blocking and avoid $10,000+ fines. Integrated Twilio with business applications via APIs and webhooks. Developed power dialer and auto dialer solutions for sales teams using Twilio and ViciDial. Ensured HIPAA compliance for healthcare client messaging systems. ringcentral, phone system, ivr, twilio, voip, aircall, a2p 10dlc, 3cx, vicidial, quo, ivr setup, call handling, call routing, asterisk, gohighlevel, openphone, vapi ai, ringcentral ivr, ai receptionist, ringcentral expert, freepbx, nextiva, pbx, calling, retell ai, zoom, auto dialer, power dialer, ai chatbot, magnus billing, vitalpbx, dialpad, integration, troubleshoot, tcr registration, ringcentral setup, voip configuration, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent, sms registration, highlevel automation, ghl va, ai voice agent, twilio ivr, chatbot, makecom automation, automation, zapier expert, zapier webhook, zapier, sms automation, ai agent, ringcentral setup, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent, sms registration, highlevel automation, ghl va, ai voi

AI Voice Agent Developer

AGENTO Marketing • Teilzeit

Jan 2023 - Oct 2024 • 1 yr 9 mos

Developed AI receptionist and voice agent solutions using VAPI AI and Retell AI. Built intelligent IVR systems that handle customer inquiries without human intervention. Integrated AI calling agents with RingCentral, Twilio, and GoHighLevel for automated appointment scheduling and lead qualification. Created AI chatbots for SMS and voice channels that reduced support ticket volume by 60%. Implemented voiceover workflows and voicemail automation for professional business greetings. ringcentral, phone system, ivr, twilio, voip, aircall, a2p 10dlc, 3cx, vicidial, quo, ivr setup, call handling, call routing, asterisk, gohighlevel, openphone, vapi ai, ringcentral ivr, ai receptionist, ringcentral expert, freepbx, nextiva, pbx, calling, retell ai, zoom, auto dialer, power dialer, ai chatbot, magnus billing, vitalpbx, dialpad, integration, troubleshoot, tcr registration, ringcentral setup, voip configuration, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent, sms registration, highlevel automation, ghl va, ai voice agent, twilio ivr, chatbot, makecom automation, automation, zapier expert, zapier webhook, zapier, sms automation, ai agent, ringcentral setup, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent

RingCentral Administrator & IVR Specialist

Call Airlines • Freiberufler

Jan 2021 - May 2023 • 2 yrs 4 mos

Managed RingCentral phone system deployments for 50+ businesses including call centers, medical practices, and law firms. Designed complex IVR menus, call routing workflows, and auto-attendant systems. Handled TCR (The Campaign Registry) and A2P 10DLC registration to ensure SMS compliance. Configured call handling rules, voicemail systems, and integration with CRM platforms (GoHighLevel, HubSpot). Reduced missed calls by 40% through optimized call flows and reduced compliance risks by 100%. ringcentral, phone system, ivr, twilio, voip, aircall, a2p 10dlc, 3cx, vicidial, quo, ivr setup, call handling, call routing, asterisk, gohighlevel, openphone, vapi ai, ringcentral ivr, ai receptionist, ringcentral expert, freepbx, nextiva, pbx, calling, retell ai, zoom, auto dialer, power dialer, ai chatbot, magnus billing, vitalpbx, dialpad, integration, troubleshoot, tcr registration, ringcentral setup, voip configuration, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent, sms registration, highlevel automation, ghl va, ai voice agent, twilio ivr, chatbot, makecom automation, automation, zapier expert, zapier webhook, zapier, sms automation, ai agent, ringcentral setup, telemedicine website, telehealth website, healthcare website, cloud pbx, hipaa, ringcentral tcr, healthcare, public health, telemedicine, policy and procedure, clinic website, tcr, grasshopper, vonage, telehealth app, healthcare app, medical app, telemedicine app, medical website, telehealth, hipaa compliant, twilio integration, sms, 8x8, call forwarding, sms marketing, justcall, call center, voicemail, voiceover, ai calling agent