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Daniel B
@computersci_ai
AI Assistants and Automation for Small Businesses and Everyday People
Vereinigte Staaten
Englisch
Über mich
Want AI working for you, but don't know where to start? Tell me what eats up your day, and I'll set up AI that handles it. No tech skills needed.
I build AI receptionists that answer calls and book appointments 24/7, AI assistants that know your business, auto-replies for WhatsApp, Facebook and Instagram, and automations that take busywork off your plate.
Secure by design: encrypted, least-privilege access, and built to align with HIPAA, PCI DSS, GDPR and SOC 2 practices. Your data stays yours.
I've spent my career in IT and security at Amazon and Apple. Plain English, honest prices.
Kompetenzen
Daniel B
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Entwicklung von KI-Chatbots
I will build an ai chatbot assistant that answers your customers around the clock
Automatisierungen und Agenten
I will set up an ai phone receptionist that answers your calls and books appointments
Arbeitserfahrung
Senior IT Engineer
Amazon • Vollzeit
Aug 2021 - Present • 5 yrs 3 mos
IT and security engineering at one of the world's largest companies, from the AWS global support desk to healthcare operations at Amazon One Medical. - Senior escalation point and technical lead for a global support team; ran high-severity incidents with infrastructure, network, security and vendor teams. - Identity and access management across Okta, Active Directory and Azure AD / Microsoft 365, including MFA, SSO and least-privilege access control. - Supported HIPAA-regulated healthcare operations, handling sensitive data under strict privacy and compliance requirements. - Built automation that populated and validated a ServiceNow knowledge base, and led its consolidation so people find the right answer the first time. - Built AI tooling for daily work: retrieval-augmented (RAG) search over large document sets and AI-assisted diagnosis and documentation.
Senior Support Agent
Apple • Vollzeit
Sep 2019 - Jul 2021 • 1 yr 10 mos
Escalated technical support for Apple customers, from everyday users to businesses. - Owned escalated hardware and software cases through to resolution across iPhone, iPad, Mac and iCloud. - Explained complex technical problems in plain language to customers of every skill level. - Spotted recurring customer issues and turned them into structured feedback for Apple engineering teams. - Started as an IT Engineer for iOS and macOS support (Sep 2019) and was promoted to Senior Support Agent (Feb 2020).
