c
clementsouffez

clementsouffez

Customer Care, Technical Support, Chat , Email Specialist

Deutschland
Englisch, Französisch, Deutsch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Customer Care & Technical Support Specialist with experience in chat, email, and phone support. Skilled in Zendesk, Salesforce, complaint handling, and technical issue resolution. Multilingual support in English, German, and French. Reliable, customer-focused, and professional.... Mehr lesen

Kompetenzen

c
clementsouffez
clementsouffez
offline • 

Meine Dienstleistungen

Social Content
I will create high converting ai powered social media content
Ab20 $ / ProjektWeitere Details
Social Content
I will use ai to repurpose your content into social posts
Ab25 $ / ProjektWeitere Details

Arbeitserfahrung

Customer Specialist

Grover • Vollzeit

Apr 2024 - Dec 2025 • 1 yr 8 mos

- Provided customer and technical support via chat, email, and phone, resolving account, billing, and access-related issues efficiently. - Handled security-sensitive cases, supported fraud prevention efforts, and escalated complex incidents to technical teams. - Educated customers on safe account usage and maintained accurate case documentation using CRM tools.