Christa P

Administrative & Operations Support

WAKE Lifting Solutions • Teilzeit

May 2023 - Present • 3 yrs 5 mos

Provided administrative, operational, and customer support services for a lifting and engineering company. Key responsibilities included: • Managing quotes, invoices, delivery notes, and job documentation • Coordinating schedules, pickups, deliveries, and project timelines • Supporting customer communication via email and phone • Maintaining accurate records and organized filing systems • Assisting with supplier coordination and operational planning • Managing office administration and day-to-day business support This role required strong organizational skills, attention to detail, professional communication, and the ability to manage multiple priorities simultaneously.

Technical Support / Sales / Administrator

Vox Telecom • Vollzeit

Jan 2013 - May 2023 • 10 yrs 4 mos

 Customer Support - Assisted clients with inquiries and issues, ensuring high customer satisfaction - Provided technical support and troubleshooting services to customers via phone, email, and remote access (AnyDesk, TeamViewer) - Resolved customer issues related to internet connectivity and other technical problems - Utilized a ticket system to manage and track customer issues - Demonstrated strong problemsolving skills and attention to detail in resolving complex technical issues - Worked efficiently to resolve customer issues in a timely manner, ensuring high customer satisfaction  Administrative Support - Managed general administrative duties, including data entry, filing, and document preparation - Created and managed essential documents, including quotations, invoices, and reports - Utilized software to manage stock and client information  Operational Support - Implemented and maintained procedures to ensure efficient operations - Trained new staff members and provided support to colleagues as needed - Managed inventory and ordered stock as necessary