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Kevin
@chilwiman27000
Your reliable IT guy, fast fixes, patient explanations, honest work
Vereinigte Staaten
Englisch, Spanisch
Über mich
Hi, I'm Kevin, IT specialist with 5+ years supporting PCs, networks, and servers. I help individuals and small businesses remotely, fast and without jargon.
What I do: PC troubleshooting & repair, setup & performance tuning, network/Wi-Fi fixes, server & NAS setup, and patient step-by-step guidance.
Why me: FAST (quick responses & fixes), PATIENT (clear explanations), and thorough - I don't hand it back until it's truly solved. Honest advice, always.
Have a question? Message me before ordering.
Kompetenzen
Kevin
offline •
Meine Dienstleistungen
Technischer Support
I will do comprehensive tech support for all devices
Arbeitserfahrung
IT Support Analyst
Strategic Education • Teilzeit
Nov 2020 - Present • 5 yrs 11 mos
- First point of contact for hardware, software, network, and account issues across a 15,000-person organization delivering remote Tier 1 & Tier 2 IT support. - Supported classroom and office technologies such as desktops, projectors, printers, and Wi-Fi/connectivity - Installed, updated, and configured software; diagnosed and fixed configuration and performance problems. - Documented every fix and worked issues through a ticketing system to full resolution. - Explained technical problems clearly to non-technical staff and faculty.
