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Fiverr Pro
Deutsch
$
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Hailey
@chartworthssg
Alipay tutorial and setup assistance for non Chinese users
Malaysia
Englisch, Chinesisch
Über mich
Hi! I help foreigners understand and use Alipay more easily and confidently. I provide clear step-by-step guidance in English for card linking, identity verification, payment setup, account restrictions, and basic troubleshooting.
You can expect clear explanations, patient support, and practical guidance without confusing technical jargon. My goal is to make the process simpler and less stressful for international users.
If you speak another language, feel free to let me know and I will do my best to assist using translation tools.
Feel free to message me before ordering.
Kompetenzen
Hailey
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will help foreigners set up and use alipay step by step
Portfolio
Arbeitserfahrung
CLIENT RELATIONS MANAGER
Alipay
Jul 2008 - Present • 17 yrs 10 mos
Since 2008, I have worked in customer support and international user assistance through a physical company environment, helping overseas users navigate Chinese digital platforms, mobile payment systems, and cross-border purchasing processes. I am now expanding my services to Fiverr to assist more international users online. Over the years, our company has assisted countless international customers with purchasing from major Chinese e-commerce platforms such as Taobao, Tmall, 1688.com, TikTok Shop, Temu, and Pinduoduo (PDD). I am also familiar with Alipay, WeChat Pay, cross-border purchasing workflows, and international shipping coordination. My role was to ensure the entire process operated smoothly, including customer communication, payment guidance, platform assistance, troubleshooting, supplier coordination, order follow-ups, and logistics support for international users unfamiliar with Chinese systems. I have also successfully assisted more than 1,000 users with Alipay setup, identity verification, card linking, payment activation, and account-related issues. Many of the users included travelers, international students, business professionals, expatriates, and individuals working with Chinese suppliers or companies. Because many overseas users were unfamiliar with Chinese platforms, payment ecosystems, language barriers, or platform restrictions, my role often involved simplifying complicated processes into clear and practical step-by-step guidance in English and Chinese. I also adapted communication methods and used translation tools when necessary to assist users from different language backgrounds. My focus has always been clear communication, patient support, practical guidance, and helping users navigate complex systems in a smoother and less stressful way.
