Chancemore M

Snr Technical Officer

Jan 2019 - Jul 2026 • 7 yrs 6 mos

Scope: held full accountability for a healthcare SaaS company - product direction, engineering priorities, commercial terms, and the data-asset program - while remaining the senior technical resource on the platform; owned the roadmap, the customer contracts, and the eventual sale process. • Led the company to a successful acquisition - consolidated a decade of operations into a validated clinical data warehouse (4.93M encounters, >99.999% source traceability), prepared diligence-grade documentation, and executed a complete leadership transition. • Owned the commercial model - pricing and packaging, tender/RFP responses, SLAs, contract negotiation - and delivered an explainable claims-intelligence line to working MVP (REST API, batch scoring). Scope: owned the technical platform and the network it served: architecture and release decisions across two parallel product editions, API and integration development, production-support escalation, and principal-level relationships with funders and partners in two countries. • Re-architected the flagship product as a multi-tenant cloud web edition (PHP/MySQL) alongside the Windows edition (Delphi/RAD Studio + MS SQL), syncing to a central warehouse; scaled a real-time claims and eligibility exchange across a 5,000+ centre network, expanded into Botswana, and carried national COVID-era validation workloads. • Built and maintained RESTful APIs and integrations (JSON/XML/SOAP) to payment systems, mobile apps, and third-party platforms; delivered SLA-driven production support from user report through log and SQL diagnosis to confirmed fix. • Held funder and association relationships at principal level; chaired project and support calls, coordinating customers, internal teams, and vendors across countries and time zones.

Snr Systems Architect

Jan 2015 - Dec 2018 • 3 yrs 11 mos

Scope: owned the product portfolio and every customer implementation - requirements definition, configuration, data migration, UAT, training, and go-live - across clinics, hospitals, laboratories, pharmacies, and medical-aid funders, leading a small delivery team. • Grew one product into a portfolio spanning both sides of the healthcare transaction - EHR/practice management, LIMS, pharmacy, payer core administration - and codified the implementation playbook used across hundreds of onboardings (discovery, configuration, scripted data migration, UAT, training, go-live). • Translated client requirements into specifications for reports, integrations, and enhancements; authored the documentation and training behind 1,000+ trained users; established a recurring-revenue core sustained 10+ years.

Lead Software Engineer

Aug 2007 - Dec 2014 • 7 yrs 4 mos

Scope: sole engineer and sole point of contact for the founding customer base - designed, coded, sold, installed, migrated, trained, and supported the founding product. • Designed and built the first product - an EHR/practice-management system (Delphi/RAD Studio + MS SQL) - personally running sales, implementation, data migration, training, and support for the founding customers.