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Carlos Grimon
@cgrimonr2
Professional IT Assistance and Troubleshooting Expert
Venezuela
Spanisch
Über mich
I’m a skilled IT Assistant offering fast, reliable tech support and software solutions. I handle everything from software installations, device setup, troubleshooting, iOS/Android migrations, to system optimization. My focus is clear communication, quality results, and fast turnaround. I provide post-service follow‑up and email reports to ensure you’re fully satisfied. Let’s solve your tech issues efficiently!
Kompetenzen
Carlos Grimon
offline •
Meine Dienstleistungen
Support & IT
I will expert IT support and software installation services
Arbeitserfahrung
Technical Support Specialist
Mundo Mac • Vollzeit
Aug 2025 - Feb 2026 • 6 mos
Provide expert technical support for Apple products, handling software installation, troubleshooting, and repairs for customers. Configure and set up new Apple devices for clients, including iOS, macOS, and device migrations. Offer one-on-one consultations, ensuring that customers fully understand how to use their Apple products. Stay up to date with the latest Apple technologies and features to deliver the best service possible.
Support Analyst
TV Novedades TV • Vollzeit
Feb 2018 - May 2024 • 6 yrs 3 mos
Managed ticketing system (GLPI) and provided support for system updates, troubleshooting, and process improvements. Conducted preventive maintenance for PCs, laptops, and servers. Assisted remote diagnostics for software/hardware issues using AnyDesk, TeamViewer, and RDP. Generated reports and metrics to identify problems and improve technological processes. Monitored and managed the inventory of technological equipment, ensuring timely replacements and upgrades.
Apple Technician
Mac Store • Vollzeit
Jun 2013 - Aug 2016 • 3 yrs 2 mos
Provided customer assistance for Apple product lines, including iPhones, Macs, and accessories. Conducted warranty processing, device repairs, and software training (iCloud, iOS, MacOS). Assisted with data migration from Windows to Mac for new clients. Implemented security policies for devices and networks to ensure safe usage.
