Cesar H.
IT Support Specialist for PC Troubleshooting and Cleanup
Kompetenzen
Meine Dienstleistungen


Portfolio
Arbeitserfahrung
Project Manager
Self-Employed / Freelancer
Jan 2019 - Present • 7 yrs 8 mos
Plan, coordinate, and oversee residential and commercial projects from estimate through completion. Communicate with clients and crews in English and Spanish, managing budgets, timelines, and subcontractors.
IT Support Desk Technician
New Balance
Jan 2005 - Jan 2010 • 5 yrs
Provided first- and second-level Help Desk support to internal users, diagnosing and resolving hardware, software, network, and account issues. Managed support tickets, prioritizing and escalating incidents based on impact and urgency within SLAs. Installed, configured, and maintained computer equipment, peripherals, and workstations.