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Bilingual Claims Team Lead
Aspire Insurance Agency
Oct 2022 - Jun 2026 • 3 yrs 8 mos
US (California) auto insurance claims, remote from Lima. Progressed from Claims CSR to Bilingual Claims Team Lead. Handled auto accident claims end to end (first notice of loss, documentation, files for adjusters), led and trained a bilingual English/Spanish team, and built weekly KPI reports in Excel and Power BI for management.