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Carlos I
@carlos_ivan11
Bilingual Legal Intake Specialist
Nicaragua
Englisch, Spanisch
Über mich
I am a Bilingual Legal Operations and Intake Specialist with over 4.5 years of experience managing high-volume client relations for US-based markets. I specialize in screening potential new clients, evaluating case viability, and mastering legal tech platforms like Filevine and Salesforce. I maintain a consistent 100% Quality Assurance score while delivering empathetic, culturally sensitive support.
Kompetenzen
Carlos I
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide bilingual legal intake and client screening for law firms
Arbeitserfahrung
Bilingual Data Operations & Customer Support Representative (Lyft Account)
Ibex • Vollzeit
Jun 2023 - Jun 2025 • 2 yrs
Provided customer service support for Lyft's rider and driver platform, handling inbound calls and live chat inquiries related to trip issues, fare disputes, payments, and app functionality. Resolved complaints involving incorrect charges, canceled rides, and lost items, while maintaining accurate case documentation in Zendesk. Collaborated with team members to identify recurring issues and suggested process improvements. Consistently met quality, response time, and customer satisfaction metrics (KPIs) in a fast-paced, high-volume environment.
Bilingual Operations & Multi-Stakeholder Support Representative (DoorDash Account)
Teleperformance • Vollzeit
Jan 2022 - Jun 2023 • 1 yr 5 mos
Mastered Salesforce CRM to research accounts and track delivery logistics. Managed conflict resolution across customers, merchants, and couriers to ensure fulfillment. Investigated financial discrepancies and optimized communication loops under strict KPI-driven quality standards while managing live chat and phone channels.
