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ALI ABBAS
@candy12206
Hi! I'm Ali: IT Support Engineer with 3 years experience
Pakistan
Urdu, Englisch
Über mich
Hi, I'm Ali Abbas — an IT Support Engineer with 3+ years of enterprise experience. I have worked with Packages Group and LUMS University, supporting 200+ users in Tier 1 & Tier 2 IT environments. I provide remote IT helpdesk support including Windows troubleshooting, Microsoft 365, Outlook, Teams, network issues (DNS, DHCP, VPN), Cisco VLAN setup, WiFi optimization, Active Directory, printers, CCTV support, and more. I focus on fast, honest, and reliable solutions.
Message before ordering. I respond within 1 hour.
Kompetenzen
ALI ABBAS
offline •
Meine Dienstleistungen
Technischer Support
I will provide remote IT support,
Arbeitserfahrung
company
Vollzeit • 3 yrs 3 mos
IT Engineer
Mar 2024 - Present • 2 yrs 5 mos
• Deliver Tier 1/2 technical support for network, hardware, and software incidents across a 200+ end-user enterprise environment, maintaining consistently high resolution rates and user satisfaction. • Support configuration, troubleshooting, and maintenance of routers, switches, and LAN/WAN connectivity to help ensure maximum uptime of business-critical systems. • Install, configure, and upgrade enterprise hardware and software in alignment with business requirements, documenting all changes in IT asset and configuration records. • Maintain detailed incident, resolution, and asset records in IT ticketing systems, identifying recurring trends to drive proactive process improvements. • Collaborate cross-functionally with infrastructure and security teams to streamline IT operations, enforce network security best practices, and escalate priority issues for timely resolution.
IT intern
Mar 2023 - Aug 2023 • 5 mos
• Provided end-user network, hardware, and software support across academic and administrative departments within a large, multi-building university campus environment. • Performed scheduled maintenance — including security patch deployment, hardware servicing, and network troubleshooting — to minimize service disruption to campus operations. • Documented technical procedures and system configurations to build an internal knowledge base, improving team response times and consistency. • Gained early, direct exposure to large-scale campus network and IT operations, including the day-to-day demands of supporting critical, always-on university infrastructure.
IT SUPPORT
Mar 2022 - Aug 2022 • 5 mos
Diagnosed and resolved hardware malfunctions, software errors, and network connectivity issues for business clients, including configuration support for routers and workstations. • Supported installation and configuration of IT equipment — including routers and peripheral devices — to deliver reliable LAN connectivity at client sites. • Implemented basic security measures to safeguard client systems against cyber threats and unauthorized access. • Maintained accurate service logs and provided timely follow-up on open support requests, supporting strong client retention.
