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Chris Augustin
@ca121564
IT Solution Engineer ,AI Automation Specialist
Vereinigte Staaten
Über mich
I'm an experienced IT Systems Engineer specializing in IT support, systems administration, help desk automation, and AI-powered solutions. I help businesses troubleshoot technical issues, streamline operations, and automate repetitive tasks. My expertise includes Microsoft 365, Intune, Jamf Pro, Google Workspace, Okta, Windows, and macOS. I provide remote IT support, endpoint management, PowerShell scripting, workflow automation, and AI-assisted help desk solutions. My goal is to deliver reliable, secure, and efficient IT services that improve business productivity.
Kompetenzen
Chris Augustin
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will provide IT support, workflow automation and ai consultation
Arbeitserfahrung
Systems Support Engineer II
MSP • Vollzeit
Jan 2024 - Sep 2026 • 2 yrs 8 mos
Provided technical support, systems troubleshooting, and endpoint administration in enterprise IT environments. Supported Microsoft technologies, Windows systems, device management, and IT infrastructure while resolving technical issues and maintaining business operations.
IT Support Specialist
True City • Vollzeit
May 2023 - Dec 2025 • 2 yrs 7 mos
Supported enterprise IT environments across Windows and macOS platforms. Worked with Microsoft 365, Google Workspace, Jamf Pro, Kandji, Okta, and other enterprise applications. Managed technical support requests, device provisioning, employee onboarding/offboarding, and IT administration tasks.
IT Support Specialist III
MSP • Vollzeit
May 2020 - Feb 2024 • 3 yrs 9 mos
Provide enterprise IT support and technical troubleshooting for business users. Support Windows and macOS environments, business applications, endpoint devices, and daily IT operations. Assist with resolving technical issues, maintaining system reliability, and improving the employee technology experience.
