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Claudia M.
@c_mesquitabr
Remote Administrative and Commercial Assistant
Portugal
Portugiesisch, Englisch
Über mich
I'm a Customer Support and Virtual Assistance professional with 20+ years of experience across customer service, administration, sales support, hospitality, and client relations. I help businesses deliver a professional customer experience through email and chat support, CRM management, lead follow-up, administrative support, customer inquiries, and problem-solving. I'm organized, reliable, detail-oriented, and comfortable using digital and AI tools. Native Brazilian Portuguese speaker, based in Porto, Portugal. Fluent in English (C1).
Kompetenzen
Claudia M.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will be your portuguese customer support and virtual assistant
Messaging & E-Mail-Versand
I will manage your CRM, organize leads and handle customer follow ups
Portfolio
Arbeitserfahrung
Customer Support & Virtual Assistant |
CM Virtual Solutions • Selbstständig
Dec 2020 - Present • 5 yrs 11 mos
Support small businesses with customer communication, CRM management, lead follow-up, sales and administrative support, digital tools, and process organization. Manage customer inquiries across email, phone, and digital channels, helping businesses improve client relationships and day-to-day operations.
Real Estate Consultant
Engel & Völkers Americas: Global Recognition. Local Expertise. • Vollzeit
Aug 2022 - Jan 2023 • 5 mos
Provided personalized support to clients throughout the real estate sales process, identified customer needs, managed follow-ups, supported negotiations, and maintained professional client relationships. Focused on delivering a high-quality customer experience and building trust throughout the process. Industry:
Real Estate Consultant
Keller Williams Realty • Vollzeit
Jun 2021 - Aug 2022 • 1 yr 2 mos
Supported clients throughout the real estate process, identified their needs, managed follow-ups, maintained client relationships, and supported negotiations and sales processes. Organized client information and provided personalized assistance throughout the customer journey.
