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bubbiebestie

Ndantiobong A

@bubbiebestie

Program and Operations Coordinator

Nigeria
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Program and Operations Coordinator with 5+ years of experience supporting cross-functional operations, program delivery, and stakeholder coordination. I have a proven ability to execute high-volume service activities, manage resources, and implement SOPs that improve efficiency and team performance. I specialize in data analysis, risk awareness, and continuous improvement.... Mehr lesen

Kompetenzen

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bubbiebestie
Ndantiobong A
offline • 
Durchschnittliche Antwortzeit: 3 Stunden

Meine Dienstleistungen

Projektmanagement
I will coordinate programs, streamline sops, and manage operations
Ab35 $ / ProjektWeitere Details

Arbeitserfahrung

British_Council

British Council

Vollzeit • 9 yrs 6 mos

Test Day Coordinator (Hybrid)

Aug 2022 - Present • 3 yrs 11 mos

Coordinate end-to-end test day operations, ensuring venues, materials, and staff are aligned. Led the transition from paper-based to computer-delivered IELTS across 3 states. Recognized with the Customer Service Excellence Award (2024) for improving programme efficiency and achieving high compliance audit scores (89% and 98% QCA).

Test Day Supervisor

Sep 2019 - Jul 2022 • 2 yrs 10 mos

Oversaw test center operations, ensuring strict adherence to SOPs and high service delivery standards. Guided temporary staff on operational procedures and performance expectations. Collaborated on audits and venue readiness to ensure policy compliance and operational efficiency.

Venue Staff

Dec 2016 - Sep 2019 • 2 yrs 9 mos

Supported live testing logistics, provided frontline customer service, and ensured procedural compliance during test administrations. Maintained high standards of service delivery and operational integrity within the testing environment.