BRUNHILDE

Learning Management System (LMS) Specialist – Moodle Expert

Coursera • Vollzeit

Apr 2026 - Present • 1 mo

I collaborated with Coursera to designed, deployed, and managed fully functional Moodle-based learning management systems tailored to educational institutions, training organizations, and corporate environments. Gathered and analyzed client requirements to structure intuitive course architectures, user roles, enrollment methods, and learning pathways aligned with organizational goals. Configured core Moodle features including course creation, grading systems, quizzes, assignments, certificates, and user permissions to ensure a seamless and engaging learning experience. Customized themes, layouts, and dashboards to match branding and improve usability for both administrators and learners. Implemented advanced functionalities such as automated enrollments, competency frameworks, course completion tracking, and reporting systems to enhance learning outcomes and performance monitoring. Integrated Moodle with third-party tools and platforms (e.g., Zoom, Google Workspace, payment gateways, and CRM systems) to streamline operations and extend platform capabilities. Conducted thorough system testing to ensure performance, security, and reliability. Optimized platform speed and responsiveness through plugin management, caching, and database tuning. Provided ongoing support, training, and detailed documentation to clients, enabling them to efficiently manage courses, users, and content. Continuously improved system performance and user experience through feedback analysis, updates, and scalability planning.

VoIP Systems Specialist (RingCentral Expert)

House Realty • Freiberufler

Dec 2025 - Apr 2026 • 4 mos

I designed and deployed fully functional RingCentral phone systems developed to business communication needs. Began by analyzing client requirements to structure efficient call flows, including IVR menus, call routing, extensions, and department-based distribution. Configured phone numbers, user roles, call forwarding, voicemail, auto-attendant, and business hours to ensure seamless inbound and outbound communication. Set up advanced features such as multi-level IVR, call queues, ring groups, and voicemail-to-email to improve responsiveness and customer experience. Integrated RingCentral with CRM tools and other business platforms to streamline workflows and centralize communication. Conducted thorough testing to ensure call quality, routing accuracy, and system reliability. Provided optimization by monitoring call performance, adjusting routing strategies, and improving user experience. Delivered user guidance and documentation, ensuring clients can easily manage their system while maintaining scalability and efficiency.