David R

Owner

Dihui Education Consultancy • Vollzeit

Jan 2021 - Present • 5 yrs 4 mos

I help schools and learning centers increase enrolment, boost customer experience, build high-performing teams, improve academic quality, and scale through strong KPIs, SOPs, and leadership development.

General Manager

Disney English (China) • Vollzeit

Apr 2010 - Dec 2020 • 10 yrs 8 mos

Responsible for the business development and operation of 26 Disney English centers with over 20,000 learners and 950 employees across six cities in China. Directly oversaw the sales, marketing, operations, academic and guest service functions and worked cross functionally with the Government Affairs, Corporate Communications, Site, Legal, Finance, Compliance and Human Resource teams. Key achievements: • Achieved profitability in the first year in role • Achieved center margins of over 30% • Improved all KPIs relating to student retention, customer satisfaction, employee turnover and academic quality in each consecutive year Exec Director, Digital Learning & Publishing 2015 - 2017 Responsible for the development of digital learning products with key digital partners in China by working closely with the digital and publishing teams. Key achievement: • Launched ‘Watch and Learn’ with Youku (Alibaba) • Launched ‘PPT 101’ with Netdragon Sr Manager/Director/Exec Director of Academics 2010 - 2015 Responsible for the quality of academic delivery.