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Bogdan S
@bogdansima568
Operation Support Systems Engineer
Rumänien
Rumänisch, Englisch
Über mich
For more than three years, I have worked in support at Huawei, managing client cases involving network infrastructure and OSS/ NMS platforms. When something doesn't work, I don't give up easily and I pick things up quickly. I'm really drawn to the hands-on aspect and want to move into a datacenter or infrastructure position where I can work directly with physical equipment on a daily basis.
Kompetenzen
Bogdan S
offline •
Durchschnittliche Antwortzeit: 2 Stunden
Meine Dienstleistungen
Technischer Support
I will be your home assistant expert setup automations and custom dashboards
Arbeitserfahrung
Huawei
Vollzeit • 3 yrs 6 mos
OSS Support Engineer | TAC L1 | Huawei Enterprise
Jun 2024 - Present • 1 yr 11 mos
- Provided L1 technical support for Huawei OSS/NMS products including iMaster NCE, eSight, and CloudCampus, resolving customer incidents within SLA. - Troubleshot software and integration issues on Huawei network management platforms for enterprise customers across Europe. - Handled hardware support cases for Huawei FusionServer (X2288H V5 and related models), including fault diagnosis and component-level troubleshooting. - Collaborated with L2/L3 engineers and escalated complex cases following TAC workflow and escalation procedures.
Network Support Engineer | TAC L1 | Huawei Enterprise
Nov 2022 - Jun 2024 • 1 yr 7 mos
- Handled customer service requests for Huawei Enterprise network products, ensuring resolution within SLA requirements. - Troubleshot network incidents (routing, switching, wireless) following TAC workflow and escalation procedures. - Operated in a 24/7 shift environment supporting enterprise customers across the Europe region. - Participated in technical presentations and internal meetings, providing network product perspective within the TAC organization. - Provided technical guidance and tutoring for junior staff when assigned.
