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Beatrice N
@beatriceamani
Chat buddy empathetic listener
Kenia
Englisch
Über mich
I am a highly strategic Economics graduate with over a decade of commercial experience leading high-value enterprise portfolios and executing complex contract lifecycle management. I specialize in transforming high-volume transactional data into actionable CRM pipeline frameworks that maximize retention and customer lifetime value.
Kompetenzen
Beatrice N
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Customer Success
I will be you b2b customer success key account manager
Arbeitserfahrung
Freelancing Career
Teilzeit • 13 yrs 6 mos
Key Accounts Manager at Globetek Entertainment Limited
Aug 2021 - Present • 5 yrs
Primary custodian for high-value enterprise accounts (MTN Uganda, MTN MoMo, Stanbic Bank, and VIVO Uganda). I leverage structured CRM workflows and active listening to build deep trust, ensure SLA compliance, and drive account growth. Key Achievements: Tripled (300%) core framework contract revenue within a two-year period through strategic account mapping and value-driven relationship building. Structured and managed client communication architectures using CRM dashboards, eliminating project bottlenecks and securing active SLAs. Directed systematic monthly invoice audits that eliminated recurring billing errors and significantly accelerated accounts receivable cycles.
Business Development Manager at Zone 7 Limited
May 2019 - Jun 2025 • 6 yrs 1 mo
Led high-impact operational assessments and strategic systems optimization for major institutional clients, including UNFPA and DFCU Bank. Focused on driving client retention, technical compliance, and structural efficiency. Key Achievements: Restructured messy, high-volume client data systems into centralized, transparent tracking databases, completely eliminating historic revenue leakages. Spearheaded critical tax profile cleanups and system migrations to guarantee 100% compliance with EFRIS digital invoicing regulations. Conducted objective business health checks to design custom support packages, securing and stabilizing vulnerable long-term B2B relationships.
Customer Service Executive at Brand Active Limited
Jul 2015 - Dec 2017 • 2 yrs 5 mos
Managed daily B2B client workflows, coordinated sales pipelines, and drove active account recovery to protect recurring business revenue. Acted as the core operational bridge between corporate clients and internal teams. Key Achievements: Managed inbound client order workflows, tracking validation protocols and sales pipeline metrics inside CRM dashboards to drastically cut project lead times. Compiled detailed commercial proposals, project quotes, and contract terms that protected profit margins while delivering competitive client value. Resolved complex client billing disputes and contract bottlenecks, accelerating outstanding cash collections and fast-tracking upcoming renewals.
