
Balram Gupta
Powering what's next
Kompetenzen

Meine Dienstleistungen


Portfolio
Arbeitserfahrung
backend developer
ithink logistics • Vollzeit
Feb 2023 - Present • 3 yrs 3 mos
Built a centralized package tracking system by integrating multiple logistics partner APIs, enabling real-time shipment updates on a unified platform Designed backend workflows to fetch, process, and standardize tracking data from different courier providers Developed a custom admin dashboard/panel to display live shipment status, order lifecycle, and delivery progress for vendors and internal teams Automated real-time tracking updates, ensuring accurate and up-to-date shipment visibility Implemented multi-channel notification systems including: 📱 WhatsApp alerts via WhatsApp for instant customer updates ☎️ IVR (Interactive Voice Response) systems for automated call-based tracking updates 📧 Email/SMS notifications triggered by shipment events (dispatch, in-transit, delivered) Integrated order flow with Shopify Checkout, ensuring seamless transition from purchase to fulfillment and tracking Built monitoring dashboards using Grafana for real-time system and delivery insights Implemented centralized logging and search using Elasticsearch to improve debugging and operational efficiency Utilized AI tools like Claude to streamline workflows, automate analysis, and enhance productivity