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Azam A
@azamamirov
Head of Customer Support B2B Sales
Usbekistan
Usbekisch, Russisch, Englisch
Über mich
I am a manager with 9+ years of leadership experience in document management, customer service, and B2B sales within the travel and aviation industry. I have built call centers from scratch and possess in-depth knowledge of GDS and NDC systems like Amadeus and Sirena. I help travel, fintech and B2B companies with market research, partner outreach and sales materials in English, Russian and Uzbek.
Kompetenzen
Azam A
offline •
Meine Dienstleistungen
Business-Effizienz & -Automatisierungen
I will train your team on amadeus gds, ndc and airline ticketing workflows
Planung & Einrichtung
I will set up a customer support or call center team for your travel business
Portfolio
Arbeitserfahrung
Manager, B2B Sales & Customer Operations
Easybooking • Vollzeit
Jan 2020 - Jun 2026 • 6 yrs 5 mos
Manager in B2B sales and customer operations at EasyBooking, an IATA travel consolidator in Uzbekistan (Tashkent, Samarkand). Key work and results: - Built the call center and customer support team from scratch: hiring, training, scripts, SLA and quality control. - Set up ticketing workflows for booking, refunds and exchanges in Amadeus and Sirena; trained agents on GDS and NDC. - Led B2B sales and partnerships with travel agencies, airlines, content providers, banks and fintech companies in Central Asia, the Caucasus, Turkey and the Gulf. - Prepared market research, decision-maker contact lists, partner presentations and outreach campaigns in English, Russian and Uzbek. - Organized document management and internal processes in Bitrix24.
