a
axelon88

Alexandar

@axelon88

Support

Bulgarien
Englisch, Bulgarisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Customer Support and Help Desk specialist with 5+ years of experience in first-line support, technical troubleshooting, and customer communication. I also manage my own business, which strengthened my skills in operations, administration, and problem-solving. I help businesses deliver fast, professional, and reliable support through email, chat, and ticket systems.... Mehr lesen

Kompetenzen

a
axelon88
Alexandar
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will be your customer and tech support
Ab5 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Pfizer

Help Desk Analyst

Pfizer • Vollzeit

May 2021 - Feb 2026 • 4 yrs 9 mos

- Automated internal processes to improve team workflow - Created Smartsheets and tracking tables for better organization - Provided support through chat, phone and email - Helped increase efficiency and support capacity - Organized internal events and team activities - Improved daily operations with practical workflow solutions - Communicated clearly with customers and team members - Solved issues quickly and professionally

Google

First Line Customer Support

Google • Vollzeit

Aug 2019 - Dec 2020 • 1 yr 4 mos

- Provided fast and friendly support to customers. - Resolved customer issues through chat, phone, and email. - Maintained clear and professional communication. - Handled customer questions and complaints efficiently. - Helped improve customer satisfaction and service quality. - Supported customers with product, account, and service-related issues. - Worked well under pressure in a busy support environment. - Followed up on cases to ensure full resolution.