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Asseel
@asseel_mamdouh
Lead Trainer Instructor
Ägypten
Arabisch, Französisch, Englisch
Über mich
I am a training professional with over 4 years of experience in the BPO industry, specializing in new hire training, upskilling, and performance coaching. I have successfully trained over 200 agents and currently serve as a Lead Instructor overseeing training quality and operational goals.
Kompetenzen
Asseel
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Präsentationsdesign
I will create professional customer service training content
Arbeitserfahrung
Teleperformance
Vollzeit • 4 yrs 5 mos
Lead Trainer
Feb 2025 - Present • 1 yr 7 mos
Currently working as a Lead Instructor, supporting training delivery, administration, and trainee performance development. Deliver on-site and virtual trainings, oversee and guide other trainers through regular observations based on the training observation form, and ensure training quality meets Top-Tier client and company standards.
Trainer
May 2022 - Feb 2025 • 2 yrs 9 mos
Trainer with 4.5 years of experience managing the learning lifecycle for a top-tier global tech account. Specializing in new hire training, upskilling programs, and performance coaching. Experienced in delivering training for large classes, with over 200+ agents trained across multiple waves. Skilled in performance analysis including CSAT, AHT, and KPI tracking.
Senior Technical Support Advisor
Apr 2022 - May 2022 • 1 mo
Handled escalated technical and customer service cases referred by front-line advisors, ensuring timely and effective resolution. Acted as a senior point of contact for complex or sensitive customer interactions. Provided advanced troubleshooting and guidance to resolve device and software-related issues while supporting team members during difficult calls.
