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Customer support agent for Email live chat and watsapp
Kompetenzen

Meine Dienstleistungen

Customer Support Agent
Online Business Institute • Vollzeit
Sep 2025 - Present • 10 mos
Customer support agent with 1+ year experience Key tasks: 1. Respond to customer queries via email, live chat, WhatsApp - average response time under 5 mins 2. Manage order tracking, shipping issues, returns & refunds 3. Handle product questions and complaints with 98% customer satisfaction 4. Work in UK/US time zones for fast support Achievements: - Resolved 500+ customer tickets with positive feedback - Reduced refund requests by handling issues quickly and politely - Experienced in Zendesk, Gorgias and Shopify helpdest tools.