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Mohamed Ashkan
@ashkan_ins
Frontend Developer, Technical Solutions Specialist, IT Support Engineer
Sri Lanka
Englisch, Arabisch, Tschechisch
Über mich
I am Mohamed Ashkan, an IT Support Engineer and Frontend Developer with 2+ years of international experience providing fast, reliable technical solutions worldwide.
My Services:
IT Support: Windows, Mac, Linux troubleshooting, security
Web Development: Modern websites using React, Angular, JavaScript
System Administration: Google, user management, infrastructure
Why Choose Me:
✓ 95%+ customer satisfaction
✓ Resolution time under 10 minutes
✓ 50+ international clients served
✓ Available 24/7 time zones
I deliver quality results on time and within budget. Let's solve your technical needs!
Kompetenzen
Mohamed Ashkan
offline •
Meine Dienstleistungen
Benutzerdefinierte Websites
I will build custom react node web app with mongodb backend API
Landingpage-Design
I will do high converting landing page and wordpress funnel design
Portfolio
Arbeitserfahrung
IT Support Engineer & Technical Solutions Specialist
Vogue • Teilzeit
Feb 2024 - Apr 2025 • 1 yr 2 mos
Served as primary IT support contact for 50+ international clients across Europe, USA, and Australia Provided comprehensive hardware, software, and network troubleshooting Achieved average resolution time under 10 minutes Managed IT infrastructure including Windows (10/11), macOS, and Linux systems Ensured reliable performance through proactive maintenance procedures Implemented network security measures and data backup procedures Maintained IT security best practices Provided remote technical support across multiple time zones Maintained 95+ customer satisfaction ratings Ensured seamless daily operations for international clients Served as primary IT support contact for 50+ international clients across Europe, USA, and Australia Provided comprehensive hardware, software, and network troubleshooting Achieved average resolution time under 10 minutes Managed IT infrastructure including Windows (10/11), macOS, and Linux systems Ensured reliable performance through proactive maintenance procedures Implemented network security measures and data backup procedures Maintained IT security best practices Provided remote technical support across multiple time zones Maintained 95+ customer satisfaction ratings Ensured seamless daily operations for international clients
IT Executive
DMS • Vollzeit
Nov 2022 - Dec 2023 • 1 yr 1 mo
Provided comprehensive IT support for business systems to 200+ international technology clients Achieved 95% customer satisfaction rate through effective problem resolution Managed IT assets lifecycle including hardware installation and software deployment Resolved connectivity issues and system compatibility problems Handled technical inquiries via phone, email, and remote support tools Demonstrated strong analytical skills managing multiple IT support cases Maintained accurate asset records and implemented proactive maintenance schedules Collaborated with IT teams to escalate complex infrastructure issues Provided detailed technical feedback for system improvements and security enhancements
