Ashish S

Technical Account Management & Customer Success Services

Nov 2025 - Jun 2026 • 7 mos

Manage enterprise customer accounts to improve retention, renewals, and long-term business growth. Drive customer onboarding, implementation, UAT, and product adoption for a seamless client experience. Develop customer success strategies that increase product usage, engagement, and customer satisfaction. Build and maintain strong relationships with CXOs and key business stakeholders as a trusted advisor. Identify upsell, cross-sell, and expansion opportunities to maximize customer lifetime value (LTV). Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with actionable business insights. Coordinate with Product, Engineering, and Delivery teams to resolve customer issues and ensure successful outcomes. Monitor account health, identify churn risks, and implement proactive retention strategies. Create customer success plans, onboarding guides, playbooks, and knowledge base documentation. Manage post-sales operations, including onboarding, implementation, adoption, renewals, and account growth. Provide data-driven account reviews and customer insights to improve business performance. Support technical implementations, integrations, and User Acceptance Testing (UAT). Act as the primary point of contact for enterprise customers, ensuring exceptional customer experience. Build scalable customer success processes that improve operational efficiency and customer satisfaction.

Key Account Management & Customer Success Services

Aug 2024 - Nov 2025 • 1 yr 3 mos

Manage enterprise and mid-market customer accounts to improve retention, satisfaction, and long-term growth. Build and maintain strong relationships with CXOs, HR leaders, and key business stakeholders. Develop customer success strategies to increase product adoption and maximize customer value. Lead customer onboarding, implementation planning, and user training for a seamless experience. Conduct regular business reviews to identify growth opportunities and improve account health. Create account growth plans focused on upsell, cross-sell, and revenue expansion. Act as a trusted advisor by understanding customer goals and recommending the right solutions. Coordinate with Product, Operations, and Support teams to resolve customer issues and ensure timely delivery. Manage customer escalations with proactive communication and effective resolution strategies. Improve customer engagement through structured success plans and lifecycle management. Design customer retention and renewal strategies to reduce churn and strengthen client relationships. Prepare executive reports, business reviews, and account performance dashboards. Support implementation, product adoption, and change management initiatives. Analyze customer feedback and usage trends to recommend process and product improvements. Deliver an exceptional post-sales experience that drives customer loyalty and long-term partnerships.

Customer Success & Account Management Services

Aug 2021 - Aug 2024 • 3 yrs

Manage enterprise and SMB customer accounts to improve retention and long-term client success. Build and execute customer success strategies to increase product adoption and customer satisfaction. Conduct customer onboarding, implementation planning, and user training sessions. Create Customer Success playbooks, onboarding checklists, and lifecycle management processes. Develop customer health scores and identify churn risks with proactive engagement plans. Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with actionable business insights. Identify upsell and cross-sell opportunities to maximize customer lifetime value (LTV). Build strong relationships with CXOs and key stakeholders as a trusted business advisor. Handle customer escalations by coordinating with Product, Engineering, and Support teams. Analyze customer usage data to improve engagement, retention, and account performance. Design renewal strategies to improve contract renewals and customer retention. Create executive dashboards, account reports, and customer performance presentations. Develop account growth plans to increase customer ROI and business value. Support CRM management, customer communication, and stakeholder engagement. Optimize post-sales processes to deliver a seamless customer experience.